Kirti Kumar

UX Researcher — REX evaluation

The Regency Town House × University of Brighton (AHRC-funded)

• Designed the interview protocol and ran sessions with 40+ visitors in situ.
• Coded transcripts for trust signals, hesitation and abandonment triggers.
• Headline finding — confident hallucination, not limited capability, was the real threat to trust — changed how the team surfaced provenance in the interface.

UI Designer — Saññã smart port access control

mroads

• Android app and officer web portal for a live sea port access system.
• Entry processing fell from roughly 30 minutes to under 2.
• Over 10,000 Play Store downloads.

Visual & UX Designer — Panna Timesheets

mroads

• Multi-client timesheet SaaS, shipped to production and in daily use.
• On-time submissions up 25%, QA errors down 20% in the first quarter.

Product Designer — ShopOS AI storefront agent

Take-home exercise, Shopify ecosystem

• End-to-end product design: positioning, diagnostic flow, three configurable autonomy modes, audit trail and component system.

Trust in AI chatbots using LLMs for museum visitors

Field research · research report · University of Brighton

Hyperlocal AI chatbot — walking companion app

Field research · AI-generated locative media

Smart cities — accessible public services

Thesis · parking, elevators, crowd management

UX Researcher — The Case of Ben Hofer

IDM04, University of Brighton · 5-person group project

• 29-question survey instrument; binary-coded 98 responses; five in-depth interviews.
• Personas drove the narrative of a gamified cybersecurity escape room.

MSc User Experience Design

University of Brighton

BE Computer Science Engineering

Institution to confirm